Refund policy

As a small business producing handmade paper crafts in-house, I am unfortunately unable to offer returns/refunds if you change your mind. 

Damages and issues
Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Pictures and/or videos of you unboxing your package will help me speed up this process!

If your item arrives damaged, you will be entitled to a refund only if item is no longer available to purchase. If the item is still available, I will send a replacement order. 

Refunds
If your refund is approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since I've approved your return, please contact me at ontyelly@gmail.com.

If you have any questions with regards to returns or refunds, you can always contact me at ontyelly@gmail.com.